Privacy Policy

Diet Delights (“We/Us/Our”), having its registered office at Qatar, respects your privacy. This Privacy Policy explains what personal data We collect through our website (https://livraa.aiminfosoft.com/) and mobile applications, how We use it, who We share it with, and the rights you have over it. By using our website or apps, you agree to the practices described here.

Information We Collect

• Account details — name, phone number, email address and password.
• Delivery details — delivery addresses, delivery time preferences and access instructions.
• Health and dietary details — allergies, dislikes and the metrics you provide (such as height, weight, age and goals) so We can build a suitable meal plan.
• Order and payment details — subscriptions, orders, invoices and payment status. Card data is handled by our payment gateway; We do not store full card numbers.
• Technical details — device information, app version, push notification tokens and usage logs used to operate and improve the service.
• Location data — approximate delivery location, used only to plan and complete deliveries.

How We Use Your Information

• To create and manage your account and subscription.
• To prepare meals that match your dietary profile and to exclude declared allergens.
• To plan routes and complete deliveries.
• To process payments and issue invoices.
• To send order, delivery and account notifications.
• To provide customer support and to improve our service.
• To comply with legal, tax and accounting obligations.

Sharing

We share personal data only with the parties needed to deliver the service: our kitchen and delivery staff, payment gateways, notification and messaging providers, and hosting providers. We do not sell your personal data. We may disclose data where required by applicable law or to establish, exercise or defend Our legal rights.

Data Retention

We keep your data for as long as your account is active, and thereafter only for as long as needed for legal, accounting or dispute-resolution purposes.

Your Rights

You may access, correct or update your information at any time from your account. You may request deletion of your account and the associated personal data through the in-app account deletion option, through the account deletion page, or by contacting our support team. You may also opt out of marketing notifications without affecting transactional order and delivery messages.

Security

We apply appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse, including encrypted transport and restricted staff access. No method of transmission or storage is completely secure, and We cannot guarantee absolute security.

Cookies

Our website uses cookies and similar technologies to keep you signed in, remember your preferences and measure usage. You can control cookies through your browser settings; disabling them may limit parts of the website.

Children

Our services are not directed at children under 18. Accounts must be created and managed by an adult. If We learn that We have collected data from a child without appropriate consent, We will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time by posting the revised version on this page and updating the date above. Continued use of our website or apps after a change means you accept the updated policy.

Contact

For any question about this Privacy Policy or your personal data, please contact our support team. See also our Terms & Conditions.